Amazon goes all-in on AI — Here’s the wake-up call for you!
July 1, 2025
“Technologies like Generative AI are rare; they come about once-in-a-lifetime and completely change what’s possible for customers and businesses.”
Loyalty
OpenAI for Countries – A bigger deal than it looks
June 16, 2025
A few days ago I came across OpenAI’s announcement of “OpenAI for Countries.”
Europe’s quiet advantage in the age of AI
May 27, 2025
Last week I sat on a panel at the Regional Growth Conference in Patras to debate the geopolitics of Artificial
From AI assistant to AI colleague: Retail’s next CX leap
May 12, 2025
A quiet revolution you can watch in real time
Since ChatGPT launched, we framed AI as a helpful assistant
ChatGPT O3 and the new ceiling of machine intelligence
April 28, 2025
From May 2024 to today, the top AI score on Mensa’s IQ quiz jumped from 96 to 136—higher than 98%
Redesigning CX in 2025: the 5 critical frontiers businesses must conquer
April 28, 2025
In 2025, Customer Experience (CX) isn’t just about delivering satisfaction—it’s about minimizing friction.