Isidoros Sideridis explores the role of AI in the future of Customer Service at the 8th CS conference in Crete

On June 12th, the Hellenic Customer Service Institute hosted the 8th Customer Service Conference in Crete, bringing together Customer Service professionals to explore the future of the industry in the era of Artificial Intelligence.

Isidoros Sideridis, representing Pobuca, took the stage to discuss the rapid advancements in AI and its growing ability to transform creative tasks within Customer Service.

In his thought-provoking talk, he raised essential questions:

• Are we ready for a future where humans are no longer the most intelligent beings on Earth?
• What roles will be left for us in this new era?
• And how can we ensure the fair distribution of the wealth generated by AI?