Does the retail industry need sentiment analysis?
June 15, 2022
Just one negative customer experience can make over a quarter of customers leave the brand for good; at the same
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Transforming speech analytics; from a high-level tipping tool to a customer experience disruptor
May 12, 2022
In their quest for an even better Customer Experience, customer-facing companies are starting to understand that their quest might not
Pobuca Experience Cloud can turn you into a CX leader
April 20, 2022
While Customer Service (CS) is focused on a specific part of the customer interaction with a brand, Customer Experience (CX)
Voice of the Customer (VOC); the right survey or is there more into it?
March 18, 2022
Voice of the Customer (VOC) is the guiding light for brands and retailers, allowing them to be insightful and responsive
Unstructured data: the hidden treasure for retailers
March 10, 2022
Understanding the customer will never cease to be a source of competitive advantage for retailers, having the right insights to
How AI can help retailers to upgrade CX
February 25, 2022
As we are approaching the post-pandemic era, we find many businesses have put their focus on artificial intelligence, with global