Blending intelligence and empathy: how agentic AI will transform CX by
December 4, 2025
The next great shift in customer service is here, and it has a name: Agentic AI
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Keeping CX human in the age of AI: balancing technology with Emotional Intelligence
November 3, 2025
The business world is at a defining crossroads. Artificial Intelligence (AI), once a futuristic concept confined to science fiction novels
Lenovo unveils AI-driven retail revolution: how robotics and smart solutions are reshaping the future of commerce
October 15, 2025
As the global retail landscape braces for a technological overhaul, Lenovo has stepped forward with a suite of solutions that
Smarter, faster, deeper: 5 ways AI is sharpening CRM and CX
October 1, 2025
In today’s hyper-connected digital landscape, the customer has become the nucleus of every successful business.
From clicks to bricks: why digital brands are turning to physical stores to build deeper connections
September 15, 2025
In an era dominated by digital shopping and ecommerce giants, it might seem counterintuitive for digital-first brands to invest in
How sensory marketing is revolutionizing digital CX
September 1, 2025
In the modern digital age, where the average consumer is bombarded by thousands of messages daily, standing out in a